Shared SMS inbox
How can my team answer customer texts from our business mobile number on our office computers?
There are four ways: Google Messages for web, WhatsApp Business, moving the number to a cloud service, or DroidSender. Only DroidSender keeps your SIM and number and lets several people answer SMS at the same time, from their own computers. DroidSender is a web dashboard plus an Android app, with no fee per message.
- 1,000 SMS free for 30 days
- No card needed
- Cancel anytime
Google Messages for web
Free, and already on many Android phones. You pair the phone with a browser on your computer and answer from there, from your own number.
The limit for a team is in Google's help page: "You can pair your Google Messages account on multiple devices, but only one computer can be active at a time." Only one person can answer at a time, and the computer sends through a connection to the phone.
WhatsApp Business
Several computers work at once: one phone and up to 4 linked devices, or up to 10 with a paid Meta Verified plan. But it only covers WhatsApp. Customers who send an SMS to your number, or who don't use WhatsApp, never appear there.
Moving the number to a cloud service
You can port your mobile number to a cloud phone or SMS service and the whole team answers in its web app. It is paid, usually a monthly fee plus a price per message, and once the port is done the SIM no longer works for that number. Whether a mobile number can be ported to a cloud service depends on the country.
DroidSender
The SIM stays in an Android phone at the office and keeps your number. Every SMS the phone receives appears in one shared inbox, and several people can answer at the same time from their own computers. Each reply goes out from the phone, from the number your customers already know.
Today everyone shares the same account: the team signs in with the same Google account, with no individual logins, so the inbox doesn't show who wrote each reply.
RCS chats don't travel as SMS and never reach DroidSender, so turn RCS chats off in the phone's messaging app. Install the Android app
Try it free: 1,000 SMS in your first 30 days, then 100 a month. No card needed. Pricing
Will my carrier block the number?
Answering customers one by one has a very low risk of being blocked by your carrier: it is the normal use of a mobile plan. Limits matter when you send campaigns to long lists. Carrier limits
Side by side
| Feature | Google Messages for web | WhatsApp Business | Number moved to a cloud service | DroidSender |
|---|---|---|---|---|
| Keeps your SIM and number | Yes | Yes, for WhatsApp only | No, the SIM stops working for that number | Yes |
| Answers SMS | Yes | No, only WhatsApp | Yes | Yes |
| Several people at once | No, one computer active at a time | One phone and 4 linked devices, up to 10 with Meta Verified | Depends on the service | Yes, the same account on as many computers as you need |
| Individual logins | One Google account | The same account on each linked device | Depends on the service | No, one shared account |
| Price | Free | App free to download | Paid, depends on the service and the country | No fee per message. Try it free: 1,000 SMS in your first 30 days, then 100 a month. No card needed. |
Checked November 2026
Google Messages for web, one computer active at a time: support.google.com/messages/answer/7611075
Linked devices on the Business app: faq.whatsapp.com/647349420360876
Up to 10 devices with Meta Verified: faq.whatsapp.com/395911122612120
Short answers
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Can each person have their own login?
Not today. Everyone signs in with the same Google account, on as many computers as you need, and sees the same inbox live.
Do customers need to install anything?
No. They text and call the number they already have saved, and your replies arrive as normal SMS.
Does the office phone have to stay on?
Yes, switched on and with signal. If it goes offline, replies wait in the queue and go out when it is back.
Start today, with your own number.
Connect your Android phone to send campaigns and answer customers from your computer. Your customers keep reaching you on the number they know.
Try it free: 1,000 SMS in your first 30 days, then 100 a month. No card needed.
